Role Description:
Team Leader will manage a team of Digital Project Managers and Digital Production Leads as direct reports and provide support for their individual development and career path progression. The team size would be around 12+ associates depending on their business unit requirements
Key Objectives/Deliverables:
¬Team Lead is directly responsible for the performance management and a development plan for the associates
Responsibilities:
Leadership Development and Coaching:
Minimum Experience/Personal Skill Requirements:
o Identify, recruit, and select top talent
o Live the Leadership Principles: Connect with People, Be Determined and Drive Continuous Improvement
o Embrace and champion change
o Demonstrated ability to appropriately escalate when issues arise
o Use situational leadership to adapt leadership style for everyone
o Monitor employee engagement and team health
o Manage new-hire onboarding process
o Utilize myPM process to operationalize organizational goals for team members
o Utilize Coaching Framework
o Partner with direct reports to create individual development planning/action planning
o Serve as trusted career advisor, and work with HR to identify career opportunities as appropriate
o Conduct effective one-on-one coaching sessions using the company coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill, and performance gaps.
o Understand culture, organizational structure, roles, and practices, including strong knowledge of how Marketing Operations fits into bigger picture of Marketing Services and the organization
o Understand outside agency structures and processes
o Know products and services and disease states
o Model strong knowledge of tactic lifecycle
o Demonstrate knowledge of tactic types and associated requirements
o Actively participate in deviation investigations
o Show knowledge of systems, software, tools, and Supervisor resources
o Exhibit knowledge of healthcare environment and regulated industry practices
o Follow basic project management when leading special projects
o Identify improvement opportunities and remove barriers
o Partner effectively across functions
o Conduct capacity planning and resourcing
o Uphold policies and procedures
o Demonstrate ability to partner effectively across functions by cultivating a strong network of cross-functional colleagues
o Facilitate shared learning forums to identify challenges and establish best practices across the team
Education Requirements: