Maintain good networking within the various departments for cross-functional support
Execute as well as Drive various SAFETY programs & other Customer Engagement activities
Coordinate with plant/distribution/support teams to ensure timely supplies to customers
Drive timely collection of payments from all customers in the territory
Drive new PSOs as a part of complete customer management
Address customer complaints promptly and ensure timely redressal
Generate new large/strategic leads and work to convert the leads to business wins
Collect and report market intelligence information related to
Competitor actions in marketplace
New market trends
Meet the annual KPI targets set for
Revenue
Product Price
DSO
New Wins
Customer Visits
Cylinder Management
Safety
Requirements
Degree in Engineering Bio-Medical / Chemistry Graduate / MBA Marketing.
Worked in Health Care in South > 9-10 years (AP & TS will be preferred) | HC Gases will be preferred .
Good understanding of – Purchase Order,Purchase Process, Agreements, Cost & Profitability ,Taxes & implications, Collection , Credit notes
Work towards providing Solution , handle disputes.
Knowledge of government Tender process. Tender submission documentation & online Tendering process. Handling digital key. Working on government Tenders.
Customer Focus.
Language Skills – Fluent in both written and spoken Hindi , English and local language preferred
Knowing the Geography & HC customers in the geography.
Presentable.
Experience of Outstanding Collection , resolving Old disputes.